Our Policies & Terms

Off The Vine Day Spa ('we,' 'us,' or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our spa, use our website at offthevinedayspa.com, or interact with us through other channels.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

Information We Collect

We collect information you provide directly to us, including when you:

• Book an appointment online, by phone, or in person
• Complete intake forms or health history questionnaires
• Purchase products or gift certificates
• Sign up for our email or SMS communications
• Contact us with questions or feedback
• Participate in promotions or surveys

The types of information we may collect include:

• Name, email address, phone number, and mailing address
• Date of birth (for age verification and birthday offers)
• Health history and skin condition information relevant to your treatments
• Payment information (processed securely through our payment processor)
• Appointment history and service preferences
• Communications you send to us

When you visit our website, we automatically collect certain information about your device and browsing behavior through cookies and similar technologies. This may include your IP address, browser type, pages visited, and referring URLs.

How We Use Your Information

We use the information we collect to:

• Schedule and manage your appointments
• Process payments and send receipts
• Provide personalized skincare and wellness services
• Send appointment confirmations, reminders, and follow-up communications
• Communicate promotional offers, new services, and spa news (with your consent)
• Improve our services and website
• Comply with legal obligations

Payment Information

Payment card information is processed through our secure booking and point-of-sale systems. We do not store full credit card numbers on our servers. Payment processing is handled by PCI-compliant third-party processors.

Sharing Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

We may share your information with trusted service providers who assist us in operating our business (such as our booking software, email platform, and payment processor), subject to confidentiality agreements.

We may disclose your information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

Marketing Communications

If you have opted in to receive marketing communications from us, you may opt out at any time by clicking the unsubscribe link in any email, replying STOP to any SMS, or contacting us directly. We will process your request promptly.

Cookies And Website Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. We use Google Analytics to understand how visitors interact with our site.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

Children's Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain our business records, and comply with legal obligations. Appointment and health history records are typically retained for a minimum of three years.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information (we do not sell personal information).

To exercise your California privacy rights, please contact us using the information below. We will respond to verified requests within 45 days.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

Off The Vine Day Spa

Phone: 949-785-9300

Email: [email protected]

By providing your mobile phone number and opting in to receive text messages from Off The Vine Day Spa, you agree to these SMS & MMS Terms and Conditions.

Consent To Receive Messages

You consent to receive recurring automated text messages from Off The Vine Day Spa at the mobile number you provide. Consent is not a condition of purchase.

You may opt in through our website, in-spa intake forms, or by texting a designated keyword to our business number.

Types Of Messages You May Receive

You may receive text messages related to:

• Appointment confirmations and reminders
• Appointment follow-up and aftercare instructions
• Promotional offers, seasonal specials, and new service announcements
• Gift certificate and loyalty program updates
• Important spa announcements and schedule changes

Message Frequency

Message frequency varies. You may receive up to 4–8 messages per month depending on your appointment schedule and promotional activity.

Message & Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your plan's messaging rates.

Opting Out

To stop receiving text messages, reply STOP to any message at any time. You will receive a confirmation message and will be removed from our SMS list.

You may also opt out by contacting us directly by phone or email.

Please note that opting out of marketing messages will not affect transactional messages related to existing appointments unless you request that as well.

Help & Support

For help or more information, reply HELP to any message or contact us directly:

Phone: 949-785-9300

Email: [email protected]

Privacy

Your mobile number and messaging preferences are kept confidential and are not sold or shared with third parties for their marketing purposes.

Your information is used solely to send you the types of messages described above and to maintain our communication records.

For full details on how we handle your personal information, please review our Privacy Policy above.

Changes To These Terms

We reserve the right to modify these SMS Terms at any time. Continued receipt of messages after changes are posted constitutes your acceptance of the updated terms.

Contact Us

Off The Vine Day Spa is a private, by-appointment-only sanctuary. We serve one guest at a time to ensure your experience is completely personal, unhurried, and restorative.

We ask that you arrive a few minutes before your scheduled appointment to allow time to settle in, complete any necessary paperwork, and begin your experience in a relaxed state of mind.

Please silence your mobile device upon arrival. Our space is designed for quiet and calm — we appreciate your help in maintaining a peaceful atmosphere for yourself and other guests.

Out of respect for the intimate nature of our spa environment, we kindly ask that guests refrain from bringing additional visitors, children, or pets to their appointments unless prior arrangements have been made.

All appointments are by appointment only. We do not accept walk-ins.

To book an appointment, please use our online booking system, call us at 949-785-9300, or email [email protected].

A valid credit card is required to hold all appointments. Your card will not be charged at the time of booking unless otherwise specified.

New guests are encouraged to arrive 10–15 minutes early to complete a brief health history intake form. This information helps us customize your treatment safely and effectively.

Please inform us of any health conditions, allergies, medications, recent surgeries, or skin sensitivities when booking and again at your appointment. This is especially important for facial and body treatment services.

We reserve the right to modify or decline services based on health history information provided. Your safety and wellbeing are always our first priority.

Late arrivals will receive the remaining time of their scheduled appointment. We are unable to extend services into the next guest's time. Full service fees apply regardless of late arrival.

We require a minimum of 24 hours' notice to cancel or reschedule an appointment without penalty.

Cancellations made with less than 24 hours' notice will be charged 50% of the scheduled service fee.

No-shows (failure to arrive for a scheduled appointment without prior notice) will be charged 100% of the scheduled service fee.

We understand that emergencies happen. If you experience an unexpected illness or emergency, please contact us as soon as possible. We will do our best to accommodate rescheduling on a case-by-case basis.

Repeated late cancellations or no-shows may result in a prepayment requirement for future bookings.

Gratuity is not included in service pricing and is always appreciated. Industry standard gratuity is 18–20% of the service value. You may leave gratuity in cash or add it to your card at checkout.

We accept all major credit cards, debit cards, cash, and gift certificates. We do not accept personal checks.

Prices are subject to change without notice. Current pricing is always available on our booking platform and upon request.

Off The Vine Day Spa reserves the right to refuse service to anyone for any reason, including but not limited to health and safety concerns, inappropriate behavior, or failure to comply with spa policies.

Gift certificates are a thoughtful way to share relaxation, self-care, and wellness with someone special.

Gift certificates are non-refundable, have no expiration date, and are redeemable toward spa services and gratuity only—not retail products. Gift certificates cannot be redeemed for cash except as required by law. Lost or stolen gift certificates cannot be replaced.

Because gift certificates are delivered electronically and may be redeemed immediately upon receipt, all gift certificate purchases are final and non-refundable. This policy helps protect both gift purchasers and recipients from unauthorized use, duplication, or redemption after purchase.

Gift certificates are issued in a dollar amount and are redeemed based on the original dollar value purchased.

Because service offerings and pricing may change over time, gift certificates originally issued for a specific service may be converted to the original dollar amount paid and applied toward current service pricing at the time of redemption. Any difference between the gift certificate value and the current service price is the responsibility of the recipient.

To reserve an appointment time held exclusively for you, a valid credit card is required when booking an appointment using a gift certificate.

Appointments reserved with a gift certificate remain subject to the Spa's Cancellation & Rescheduling Policy.

From time to time, Off The Vine Day Spa may offer seasonal promotions, special events, or limited-time offers. Promotional pricing applies to eligible spa services only and may not be used toward the purchase of gift certificates unless expressly stated otherwise. Promotions may not be combined with any other offer, discount, or promotion unless specifically authorized by the Spa.

The Spa reserves the right to refuse, cancel or investigate transactions involving suspected fraud, unauthorized use, or misuse of gift certificates.

We want you to be completely satisfied with your experience at Off The Vine Day Spa. Please review our return and refund policies below.

Services, Treatment Packages & Spa Credits

• All spa services are non-refundable once rendered.
• If you are dissatisfied with a service, please notify us before leaving the spa. We will do our best to address your concerns.
• Service packages and prepaid treatment series are non-refundable but may be transferred to another service of equal value within 90 days of purchase.

Gift Certificates

• Gift certificates are non-refundable and cannot be redeemed for cash except as required by law.
• Gift certificates do not expire and may be applied toward services and gratuity.

Skincare Products

We stand behind the professional skincare products we carry. If you experience an adverse reaction to a product purchased from us, please contact us within 14 days of purchase.

To be eligible for a return or exchange, products must meet all of the following conditions:

• Returned within 14 days of purchase
• In original, unopened, and undamaged packaging
• Accompanied by original receipt or proof of purchase
• Not a final sale or promotional item

Opened products may be exchanged for store credit only in the case of a documented adverse reaction, at our discretion. We are unable to accept returns on opened products for any other reason.

Celluma Devices

Celluma light therapy devices are subject to the manufacturer's return and warranty policy. Please review Celluma's terms at the time of purchase.

To be eligible for a return, Celluma devices must meet all of the following conditions:

• Returned within 30 days of purchase
• In original, unopened packaging with all accessories included
• Accompanied by original receipt
• Free of physical damage

Opened or used Celluma devices are not eligible for return unless defective. Defective devices will be handled through the manufacturer's warranty process.

Return Authorization Required

All product returns require prior authorization. To initiate a return, please contact us before sending or bringing back any item. Unauthorized returns will not be accepted. To request a return authorization, please provide:

• Your name and contact information
• Date of purchase and item(s) to be returned
• Reason for return
• Original receipt or proof of purchase

We will respond to return authorization requests within 2 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method. Off The Vine Day Spa is not responsible for items lost or damaged in return transit.

Policy Updates

Off The Vine Day Spa reserves the right to update these policies at any time. Current policies are always available on our website and upon request at the spa.